What is productivity?
“I wanted to do jewelry that empowered women.”It got me inspired to work in jewelry. Before I met Pippa, an adornment to me was always about gold and diamonds, because having come through an Indian family, and marrying into an Indian family, it was all about gold and diamonds. My family's nature was always to revolt against the Indian system of dowry, how women are pretty much weighed in gold and diamonds. I just didn’t want to do that kind of jewelry; I wanted to do jewelry which made sense, that empowered women, and that made them feel stronger. That was how my journey with jewelry begun. From the small amount that I read about you, it seems you have gone from yoga clothes to jewelry? When I was in New York, I worked full-time; I was quite burnt out and felt that I needed to connect with my spiritual self. I found my yoga teacher, Dharma Mitra. I have now been a Yogini for 20 years. I was teaching yoga at the Canadian High Commission and ACSA (American Community Support Association) in Delhi and doing private classes. I realized that everybody was wearing the wrong clothes for yoga. I got into designing yoga clothing. I didn't want to do Lycra, so I thought: “How can I experiment in Khadi?” That was when you started a business? That's right. Going forward in design, I went back to Switzerland because my husband got posted there, and I put everything on hold except the jewelry. Apparel was very difficult to manage because I was pregnant with my second son, I decided it was easier to manage accessories rather than apparel. We were only away for two years, and when I came back, the jewelry was something that I could easily make at home. My friends were my amazing clients at the time. My collections were sold again and again, so I got busier and busier. I had one craftsman who I worked with in my studio at home, which was in Gurgaon, and it’s still in the same studio today. Nothing has changed except the capacity of the production and the kind of work that I do. So you’re becoming a global brand, but you have a studio in Gurgaon, with a few craftspeople? Yes, that's right. So, how many are you? It’s a small company. I have my two craftsmen whom I work with in my studio at home; I have one craftsman who works in steel in a factory in West Delhi. In Lajpat Nagar, I have three administrative and sales staff, one accountant and my business partner Sonal. That's it! You had already established a brand when Sonal arrived five years later? That's right. Sonal joined me because my friends saw a real growth potential here. They said: “Sonal has a business background, and she has worked with Dior, she has this impressive résumé, and you’ve got this incredible idea of how you want to make products. We think the two of you will help each other.” When you have a partner like that, whom you can bounce ideas off, it’s quite remarkable. It started with doing trunk shows and pop-ups and being in Indian stores. People in Dubai and London and Geneva started to notice. Then we had trunk shows in New York and San Francisco. So it has been a slow and organic growth. Was it organic growth from friends and then onwards, or did you think about people whom you wanted to approach? After doing these smaller shows in friends’ homes, I was doing melas (“mela” refers to gatherings and fairs) at the German School, and the American School but the bigger ones were the pop-ups, that wasn’t just friends, it was open to the public. It was a grand success. That was the first time I ever felt more confident. Sometimes you wonder if friends just buy because they are polite. When you open it up to everybody, they don’t know who you are. The way you work when you design and produce your designs, have you tried to work in the same manner when you work in entrepreneurial processes? It’s beautiful to have a small enterprise when you are working in organic design processes, when you want sampling done you cannot work with big factories. You need to work one-on-one with people. I think when real design reveals itself, it’s not me sketching something, sending it to a factory and then that being made. I conceptualize something in my head; then it becomes a dialogue with my craftsman. That dialogue is more visual because I learn a lot from what he can do with his hands and what techniques he can teach me. For example, I show him some technique from Papua New Guinea on a necklace that I’ve bought, and say we need to work with this, and he will come back to me and say “We can't do that because that is in grass, but we can do it in jute.” When working with rigorous materials like stainless steel, the material determines what it can be and what it cannot be. You cannot make stainless steel do what resin can do. You start to respect the material and work accordingly. With my steel craftsman and then with my thread craftsman, I am working one-on-one. That has been a revelation to me, that it’s not just the design, design is only a small percentage of any product. In the end, you can call it design, but it’s a collaborative process of understanding the materials and the technique that goes with it. The biggest revelation to me as a designer is that very little is design and most is a collaborative effort that respects the material and the techniques that go behind making a product. When you are together with a craftsman, and you are in a sense making a prototype, could that be sent to manufacturing or does it still have to be crafted? I have been asked this question by venture capitalists who want to fund the company and take it to the next level. There are a few hundred designs that can be replicated with volume in a factory. Having said that, that’s not why I am doing this. It’s difficult to explain to investment bankers or venture capitalists that I am trying to make products that are satisfying as a creative process. If my goal were to make a lot of money, I would have done that a long time ago. To make many different designs for many different women, that is more exciting So you are more haute couture then? Voila! I believe what I do is couture. When we signed on the agent two years ago in London, they discussed volume, but luckily, the agent understood that I’m not willing to make volume. I’m willing to make maybe two to five pieces per design, but not more than that. That is something that the retailers must understand. This is a hand made craft and simply cannot be mass produced. Here in Oslo, we have a boot and shoe provider called Dundas footwear. They have a template for their Type 01 boot, but each specific boot is made of a certain kind of material and colour and is only made in one set of sizes from size 37 to 46. So there are only nine pairs of boots in each specific design. It’s a different kind of business model. Our business model is different compared to other jewelry companies that have dyes and templates made. If I took the best sellers from the past seven years, I would probably come to a solid 300 designs. But it’s not something that fulfills me as a creative person. It’s not why I am doing this. When we opened the store, it was very close to my heart. Because I designed and we, as in Sonal and I, merchandised everything, because I collected things on my travels, it became a very personal adventure. And when people come today, they enter into my world, into what my idea of living is.
“It’s not so much about the product; it’s about the idea behind it.”If you go on my Instagram, you will see that I have very varied interests, not just art and architecture, but cooking, deep-sea diving, yoga – there are so many aspects. I think that human life as a rat race is something of the past, it’s not what people want to connect with anymore. People want to connect with a better quality of being. I’m trying to sell that. It’s not so much about the product; it’s about the idea behind it. I think the only way we can move forward is to live in complete harmony like that. Maybe it's a very utopian way of thinking, but it’s just how I want to sell the idea. With the store, you got to know your customers better? Absolutely, it was beautiful. The exchange was great. Don't you think you would miss that – the interaction with the customers? No, because I am a bit of a control-freak – it’s not that I don’t want the interaction, I just don't want too much interaction. One has to learn when to allow it in and when to put a stop to it. It’s all about balance in the end. It seems like you are applying your design philosophy to business in the sense that you want it to be a design-driven business rather that a manufacturing-driven business? Exactly, and that is more fulfilling to me. To become a manufacturing-led business, I would find that quite easy, and boring. It would just reach a pinnacle, and then you would search for more and more, and I think that my yoga has taught me to keep that in check. It’s a design-driven business. When you contacted me, I liked the way you had phrased your email; “…design-driven business”, because it is one. Have you had any interesting obstacles during your venture? I think to run a company, to work with somebody so different from myself as my business partner. When we started, Sonal was of the manufacturing-led business approach, because that was what her business school teaching had taught her. Now we have a beautiful synergy because we are totally in sync. The biggest obstacle I find is to let go of the control and to allow people to have their methodologies. When you’re in a collaborative process, then you must allow, with complete trust, the other person takes the lead at some point. That has been the most difficult for me as a person – not as a business woman, but personally – to give up that control. Being a woman entrepreneur in India has been a completely different challenge. It has been challenging and exciting because we have learnt so much. It has been an eye-opener to see where women stand with regard to the political and social injustice in this country. There is injustice throughout the world, but in India, it is much more pronounced. What we ‘ve learnt as women entrepreneurs is that anything is possible; if we can do it – anybody can do it. Another challenge is the supply chain. On the manufacturing side, I have no control regarding timelines. The process for the steel is very long; it’s just 15 percent of my work in the beginning. The remaining 85 percent is a waiting game, of making sure it’s all done on time, the quality control of the pieces that come to me. For the international market, that is paramount. We are second season strong in Japan, and they are very polite, but they don’t want a single scratch on the steel. Steel scratches are the nature of steel. This is now being communicated. They are quite particular, the Japanese? Very, and God bless them for that. I am very happy that they are because that makes me want to get better and better. It’s also a challenge to this idea of “Made in India” because of India's past and how there is a lack of consistency in product manufacturing over time. Indians have not created a great reputation for themselves. This is something we constantly have to fight against on the global market, to prove that this is pure quality and pure handmade. So you are feeling that you are succeeding? I believe so! Ha ha. I mean, in a general sense – with your company? It depends on what you call success, I think we have managed to streamline the supply chain, which is a huge thing, I would tell you, two years ago it was not the case, I was a nervous wreck. There are a lot of follow-ups – the constant follow-ups making sure that things are being made on time. Having spent a lot of time in Switzerland, I am crazy about timelines. Tell me about an epiphany moment that you’ve had as an entrepreneur? All designers feel that they are working solo on a project – that all great inspiration comes from sitting alone with a sketchbook in an atelier. I used to believe that completely. My biggest epiphany was when I realized there is no such thing as inspiration. What I found is that my inspiration comes as I work in my studio. The processes that lead to design or technique, within those processes is the inspiration. As you’re sitting and working, things just come to you and possibilities become endless. I have completely given myself into that. My craftsman doesn't leave until 9 pm; I go to bed by 10.30 and in the morning he is back. We constantly work. I’m very lucky that what I love to do is going to feed me…and there is the collaboration part. Collaboration is the most beautiful part of the design world.