The needs of an entrepreneur
“ If you can't describe what you are doing as a process, you don't know what you're doing”.– W. Edwards DemingWhen is process leadership important? Business process management without business process leadership is like a boat without a rudder. Even if a new process is developed, it may take a long time before it can be successfully applied. New processes need leadership to be applied successfully. Who are the leaders of processes? Leaders of a company must use the same philosophy and strategy to define what is right for each business process as they do for each function. To develop a well functioning process, leaders have to ask who benefits from it, and who has other interests in this process? Where does leadership of processes take place? The creation of new production or service processes has to be immersed in the manufacturing environment or close to the service interaction. Processes resist change and are managed, not led, unless they are to be changed. Processes can be successfully changed through a project with planning and effort. The introduction of digital tools has made me as a designer change my workflows and service processes numerous times. It is only recently that I started to enjoy the process of change.” Have you used entrepreneurial actions to establish new processes? Please share your experiences.